TicketZoom Button to move and lock (move is working, locking is not)

[skoesters]

Hi,

i created a new Button in the TicketZoom, which should move a Ticket to a specific Queue and lock it.

The Button is available and the move part is working, only the lock part i dont get to work.

I configured the Link likes this:

Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Buchaltung;Subaction=Lock

After i click the Button, the ticket is moved to the Buchaltung Queue but its not locked.

What am i doing wrong?

BR
Sebastian

[skoesters]

ok, i just found, that the "Subaction" part was hacked into the old OTRS installation. Therefore it wont work.

What i now tried is this, which works fine.

Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Buchaltung;NewUserID=2

It moves the Ticket to the Queue and locks it to my Agent (ID 2).

The new question ist, can i use some variable instead of the fixed UserID? I want the id of the Agent that clicks the Button to be used.

I tried something like

Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Buchaltung;NewUserID=[% Data.UserID %]

or

Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Buchaltung;NewUserID=[% UserID %]

etc. but some far i had no luck.

BR
Sebastian

[skullz]

try

Code: Select all

UserID=[% Env("UserID") | html %]

[skoesters]

Awesome, that works.

It has to be NewUserID=[% Env("UserID") | html %], but the "[% Env("UserID") | html %]" Part was exactly what i needed!

Thank you very much!