Hi,
when we move a closed Ticket in our old otrs installation from Queue A to Queue B it gets re-opened and unlocked again.
In my new Znuny installation, a closed ticket stays closed, even if i move it. So far i failed to find a setting to change that behaviour.
Can anyone point me in the right direction?
Thanks and best regards
Sebastian
change status of closed ticket to open when moved
Moderator: crythias
-
root
- Administrator
- Posts: 4232
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: change status of closed ticket to open when moved
Hi,
The unlock happens if the system configuration Ticket::EventModulePost###3600-ForceUnlockOnMove is enabled.
A state change might be a GenericAgent, I do not know anything else that changes the ticket state when moving.
- Roy
The unlock happens if the system configuration Ticket::EventModulePost###3600-ForceUnlockOnMove is enabled.
A state change might be a GenericAgent, I do not know anything else that changes the ticket state when moving.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
skoesters
- Znuny newbie
- Posts: 16
- Joined: 30 Jul 2024, 14:51
- Znuny Version: 6.5.10
- Real Name: Sebastian
Re: change status of closed ticket to open when moved
Thanks!
I created a GenericAgent for that in this case. Works fine!
I created a GenericAgent for that in this case. Works fine!