[SOLVED] Process Transitions with pending reminder

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ppreininger
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Posts: 12
Joined: 20 Jun 2024, 10:21
Znuny Version: Znuny LTS
Real Name: Peter Preininger

[SOLVED] Process Transitions with pending reminder

Post by ppreininger »

Hi,
I set a pending reminder when a transition to a special activity is fired. I now have a dialog that can change fields to leave this Activity but I also want to have a transition when the pending reminder (pending till) reaches 0 or gets negative.

What I want to do:

Activity 1 --> Activity 2: Some Transition, Transition Action: Set pending reminder
Activity 2 --> Activity 3: Transition when pending till <= 0 Action: Send E-Mail and set pending reminder again
Activity 3 --> Activity 4: Transiton when pending till <= 0, some Action

which seems to work sometimes - at least with delays. Is there a special job that evaluates the processes and transitions from time to time? How often is the jobe executed?

Thank you for helping
Last edited by ppreininger on 13 Dec 2024, 16:05, edited 1 time in total.
lis9
Znuny newbie
Posts: 73
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.3
Real Name: Daniel
Company: Komputronik S.A.

Re: Process Transitions with pending reminder

Post by lis9 »

You can achieve this goal using Generic Agent, including change in process activity. Changing addtional dynamicField can trigger additional email reminder.
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