500 Internal Server Error on Customer Page while creating ticket with attachment

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iclaude
Znuny advanced
Posts: 117
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

500 Internal Server Error on Customer Page while creating ticket with attachment

Post by iclaude »

Greetings,

I am getting the following error when I try to create/open a ticket with an attachment:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.
How can I solve this?

Best Regards
OTRS 6
root
Administrator
Posts: 4249
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: 500 Internal Server Error on Customer Page while creating ticket with attachment

Post by root »

iclaude wrote: 19 Feb 2025, 21:18 How can I solve this?
Hi,

By checking the Apache error_log what this error caused.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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