Ticket number format change

[harift]

HI Team,

How can I change the ticket number format?

Now the ticket number is like Ticket#2025040389000386.

I want this to display as Queuename#ticketnumber
e.g., Sales#2025040389000386

Is this possible ?

[root]

Hi,

No, this is not possible. The ticket hook is a system-wide setting.

- Roy

[wurzel]

Hi,

actually you can display such a format. But Roy is correct.

For displaying you have to get the queue name, and the ticket number and combine it via a process transition action for example.
Works for Ticket Type as well.

Question, what is your idea or goal behind your question?

Flo