Set a default service if empty

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dscfrnt
Znuny newbie
Posts: 8
Joined: 14 Nov 2024, 20:53
Znuny Version: LTS 6.5.11
Real Name: David

Set a default service if empty

Post by dscfrnt »

Hi, does anyone have an idea on how to set a default service if left empty? Ideally using Generic Agent? Reason behind this: If customers don't select a service, I want to assign a default service.

Thanks!
lis9
Znuny newbie
Posts: 77
Joined: 13 Apr 2017, 11:27
Znuny Version: 7.1.7
Real Name: Daniel
Company: Komputronik S.A.

Re: Set a default service if empty

Post by lis9 »

Hello!

I think that the easiest solution is to set Service as mandatory on the screen. Additionally you can use Znuny-AutoSelect extension -> if Service contains only one item it will be auto selected.

Daniel Lisiecki
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