Agent Mentions
Moderator: crythias
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daynaa
- Znuny newbie
- Posts: 1
- Joined: 15 Sep 2026, 22:27
- Znuny Version: 7.3.6
- Real Name: Dayna Kobrzynski
Agent Mentions
Hi all, I am using 7.3.6 and we have it working with our LDAP. I am wondering how to go about getting the mention feature for our agents to allow them to also be able to mention a customer as well. Right now, our agents are able to mention other agents. However, for our departments, we need our agents to be able to mention certain customers in tickets for review purposes. How can I go about doing that? Any help is appreciated.
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root
- Administrator
- Posts: 4351
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Agent Mentions
Hi Dayna,
The mention feature is available only to agents in the agent interface. To reach out to a customer a response should be written.
- Roy
The mention feature is available only to agents in the agent interface. To reach out to a customer a response should be written.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?