How to manage FAQs in the public.pl?

fishfree · Post by **fishfree** » 20 May 2010, 08:36

I can't find anywhere to ADD/EDIT/REMOVE FAQs showd in in the public.pl? in my OTRS 2.4.7.

Anyone help me?

jojo · Post by **jojo** » 20 May 2010, 08:43

you'll find them in the Agent FAQ Interface. It is the Status (internal, external, public) of the FAQ Article

fishfree · Post by **fishfree** » 21 May 2010, 05:10

Sorry, I haven't found FAQsin the Agent FAQ Interface, and what dou you mean by this sentence:It is the Status (internal, external, public) of the FAQ Article

Thank you all the same!

jojo · Post by **jojo** » 21 May 2010, 09:27

So it seems that you don't have permission to use the FAQ as agent. Assign your user to the faq group.

fishfree · Post by **fishfree** » 22 May 2010, 07:51

jojo wrote:So it seems that you don't have permission to use the FAQ as agent. Assign your user to the faq group.

There are only these three user groups: admin/stats/users, no FAQ group. why?

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How to manage FAQs in the public.pl?

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