HI,
I'm trying to configure an email Alert when the tickets are escalated. I've defined the parameters in the queue definition but how to email alerts when the tickets are escalated ?
Thank you,
Mridhul
OTRS - Ticket escalation | Email Notification
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crythias
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Re: OTRS - Ticket escalation | Email Notification
Try Generic Agent.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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