ldap authentication with multiple servers

[ravikishore]

i want to authenticate Otrs with multiple ldap servers. i would like to know how to perform multiple ldap's.

and would appreciate if any one could explain how to authenticate with zimbra mail server.

[ferrosti]

There is quite an issue with authentication against multiple backends since it searches all backends for the given user one after the other.
I don´t want to be unkind, but please read the manual. It explicitly mentions how to implement multiple cutomer/agent backends.

[ravikishore]

there is nothing mentioned in documentation about authentication with multiple ldap servers. so for that reason i have been asking here for solutions..
please also provide the solution about authenticating with zimbra mail server

[crythias]

http://doc.otrs.org/2.4/en/html/x1801.h ... r-backends

If you want to use more than one customer data source used with OTRS (e.g. an LDAP and a database backend), the CustomerUser config parameter should be expanded with a number, e.g. "CustomerUser1", "CustomerUser2".

So ...
ldap1:

Code: Select all

 $Self->{CustomerUser} = {
        Name => 'LDAP Data Source',
        Module => 'Kernel::System::CustomerUser::LDAP',
...

ldap2:

Code: Select all

 $Self->{CustomerUser1} = {
        Name => 'LDAP Data Source',
        Module => 'Kernel::System::CustomerUser::LDAP',
...

[makoestler]

Hello,

I am not sure, if this is still open, but just for the cummunity...

You can also create a DNS entry e.g. ldap.mydomain.local and assign the two IP to it.
Restart your DNS Server and use ldap.mydomain.local as the "host" in your Config.pm

It works for me with a very slow DNS Server.

Thanks and regards,

Matthias