Customize Free Text Fields based on Queue
Moderator: crythias
Customize Free Text Fields based on Queue
Is it possible to customize free text fields based on queue selection during ticket creation? For example, if I have "setup service" queue that requires a Customer Name, CustomerIP Address, & Customer Callback # can I have that free text field only when users create a ticket in select that queue?
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Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
Prod:: OTRS 5.0.10 w/MariaDB 5.5.47 backend on RHEL7
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crythias
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Re: Customize Free Text Fields based on Queue
You might want to make your own form that submits to the email address (which may be an alias for the primary email address) for the Queue.
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jorgebarattini
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Re: Customize Free Text Fields based on Queue
Hi,
I was reading about ACLs and thought that maybe the "display field by queue" could be done with it.
What do you think about it?
I was reading about ACLs and thought that maybe the "display field by queue" could be done with it.
What do you think about it?
OTRS 2.4.7 + MySQL on Debian Lenny