Setting up GenericAgent Option Under Admin Settings

[arvobowen]

Why will my generic agent jobs not run? I have a job set up under generic agent that is set to VALID. But for some reason it will not run automatically. It runs fine when I manually run it. I have added a Scheduled Task to my windows server that runs the following...

C:\Perl\bin\perl.exe c:/Httpd/OTRS/bin/GenericAgent.pl

But for some reason it seems that file really does not contain anything to do with running the GenericAgent jobs I created via OTRS admin panel.

Any ideas?

[arvobowen]

OK so it seems that you need to copy a file for the GenericAgent.pl to run successfully... When it was running before it would error out. I tried to run the same command from the command prompt and got the following...

Code: Select all

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\User>C:\Perl\bin\perl.exe c:/Httpd/OTRS/bin/GenericAgent.pl
ERROR: OTRS-GenericAgent-10 Perl: 5.10.1 OS: MSWin32 Time: Mon Mar 28 10:15:03 2011
 Message: Module Kernel/Config/GenericAgent.pm not found!
 Traceback (4280):
   Module: c:/Httpd/OTRS/bin/GenericAgent.pl (v1.59) Line: 108
ERROR: Can't load agent job file 'Kernel::Config::GenericAgent': Inappropriate I/O control operation

I ended up copying "C:\Httpd\OTRS\Kernel\Config\GenericAgent.pm.dist" to "C:\Httpd\OTRS\Kernel\Config\GenericAgent.pm" and now it runs with no errors!

On to a new problem...
OK now that it runs with no errors it also does not return anything telling me the results to any extent... Looking in the GenericAgent.pm file I noticed there was an area to fill out hard coded jobs for the GenericAgent to run. I'm sure it would work if I manually added a job to it then tried to run it but I'm after something different... I want it to actually run the jobs listed on the /otrs/index.pl?Action=AdminGenericAgent JOB LIST. I'm guessing this list is kept in the database so basically I need to run the jobs in the database.

Any ideas on how to do that?

[ferrosti]

Yes, run the jobs from your database

You have started genericagent without -db parameter. Have a look at all the cron files. There is one that specifies GenericAgent jobs that should run from database. Change this one, update your crontab and go for it.

[arvobowen]

OK great thanks ferrosti! That's a step in the right direction but still not 100% there...

So I found the "generic_agent-database.dist" file and extracted the following...

# start generic agent every 10 minutes
*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null

Using Windows 2003 Server from the command prompt I try the following command...

C:\Documents and Settings\User>C:\Perl\bin\perl.exe c:/Httpd/OTRS/bin/GenericAgent.pl -c db

That ran without any errors as well but when I look at my Generic Agent list it shows the job still has not change the "Last Run" date/time.
Is there maybe a switch for verbose mode or something?

[ferrosti]

Try

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perl -c "c:/Httpd/OTRS/bin/GenericAgent.pl -c db"

BTW: Which OTSR Version are you running? Please fill out your signature! This does not seem to be OTRS 3.0.x

[arvobowen]

Sorry about that ferrosti, and thanks.