Hi,
I'm now checking out OTRS 3.0 Beta2 on Fedora 13. Everything looks nice and works well except that it seems that I can't send outbound email from the ticket view. I have attacked screenshot about this as an attachment. I think there should be also Email Outbound next to button Phone Call Outbound... There are two drop down lists Reply and Reply All but I can't get outbound email fired from those.
Is this due to some configuration issue with email or what?
Any help would be grealy appreciated!
BR, Timo
SOLVED Outbound email not possible in ticket view?
Moderator: crythias
SOLVED Outbound email not possible in ticket view?
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Last edited by timppa67 on 09 Sep 2010, 11:57, edited 1 time in total.
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Daniel Obee
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Re: Outbound email not possible in ticket view?
You gotta choose a reply template under 'reply'. If there's none, then you might have forgotten to add one in responses <-> queue.
Greets
Daniel
Greets
Daniel
SOLVED Re: Outbound email not possible in ticket view?
That was it! As you can see I'm still newbie... 
Thanks!
Timo
Thanks!
Timo