SOAP - Tickets über CustomerID abfragen?

[Andre Bauer]

Ich versuche alle Tickets eine Customers über seine CustomerID zu bekommen.

Dazu nutze ich folgendes PHP Script:

Code: Select all

<?php
$soap_url = "http://localhost/otrs/rpc.pl";
$soap_user = "myuser";
$soap_pass = "mypass";
$customer_id = "1";

$client = new SoapClient(null, array(
    'location'  => $soap_url,
    'uri'       => "Core",
    'trace'     => 1,
    'login'     => $soap_user,
    'password'  => $soap_pass,
    'style'     => SOAP_RPC,
    'use'       => SOAP_ENCODED));

try {
    $result = $client->__soapCall("Dispatch", array($soap_user, $soap_pass,
        "TicketObject", "TicketSearch",
        "Limit", 100,
        "Result", 'ARRAY',
        "UserID", 1,
        "CustomerID", $customer_id));

}

catch (SoapFault $fault) {
    echo "REQUEST:\n".$client->__getLastRequest()."\n";
    echo "RESPONSE:\n".$client->__getLastResponse()."\n";
    exit;
}

echo "REQUEST:\n".$client->__getLastRequest()."\n";
echo "RESPONSE:\n".$client->__getLastResponse()."\n\n";
echo "Response Array:\n\n";
var_dump($result);

?>

Als Antwort bekomme ich leider nur:

Code: Select all

REQUEST:
<?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns1="Core" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"><SOAP-ENV:Body><ns1:Dispatch><param0 xsi:type="xsd:string">http://otrs.tekhost.de/otrs/rpc.pl</param0><param1 xsi:type="xsd:string">password</param1><param2 xsi:type="xsd:string">TicketObject</param2><param3 xsi:type="xsd:string">TicketSearch</param3><param4 xsi:type="xsd:string">Limit</param4><param5 xsi:type="xsd:int">100</param5><param6 xsi:type="xsd:string">Result</param6><param7 xsi:type="xsd:string">ARRAY</param7><param8 xsi:type="xsd:string">UserID</param8><param9 xsi:type="xsd:int">1</param9><param10 xsi:type="xsd:string">StateType</param10><param11 xsi:type="xsd:string">open</param11><param12 xsi:type="xsd:string">CustomerID</param12><param13 xsi:type="xsd:string">1</param13></ns1:Dispatch></SOAP-ENV:Body></SOAP-ENV:Envelope>

RESPONSE:
<?xml version="1.0" encoding="UTF-8"?><soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"><soap:Body><DispatchResponse xmlns="Core" xsi:nil="true" /></soap:Body></soap:Envelope>

Response Array:<br>NULL

Was mache ich falsch?





Edit: Habs gefunden. Typo in $result...

[Andre Bauer]

Ich bin nun so weit, dass ich mir über die CustomerID die Ticket IDs eines Kunden und dann die Article IDs zu den Tickets hole.

Nun will ich mir über die Article ID mit ArticleGet z.B. den Body des Tickets ausgeben lassen.

Kann man die Ausgabe auch so gestalten, dass ich z.B. direkt auf $article_array['Body'] zugreifen kann?