[RESOLVED] Hide external emails in customer dashboard

[davidbann]

Hi,

I have implemented SMS notifications for HIGH and VERY HIGH priority tickets. I have done this using an email to sms service.

Basically, all I have to do is send an email to sms@smsgateway.com - I then fill the body of the email with specific details including the contents of the SMS.

I added a new Notification (Event) to handle this. On the creation of a new ticket or on update of ticket priority, specifically for high and very high prioity tickets, an email is sent to sms@smsgateway.com. It works perfectly, but my problem is that I do not want customers to be able to see the contents of this email that has been sent.

As it is now, the customers can log into the customer dashboard and see their ticket history - in the ticket history, it shows the email sent to the SMS gateway. The reason I don;t want them to see it is because the contents of the email include a username and password for the SMS gateway. If they get clever, they could start using our SMS gateway to send free sms's, and we would have to pay fr it.

Any idea on how to prevent the users from seeing the contents of this email?

Thanks

[Mike_B]

Hi David,

Actually, we have a bug report for this open and it's fixed in upcoming OTRS version 3.

If you want, you can backport the fix to OTRS 2.4.

http://bugs.otrs.org/show_bug.cgi?id=5975

Regards,

Mike

[davidbann]

Thanks for the response Mike - I will have a look and try out the back-port...