ACL to show a Service only to a Group

[leocertuche]

Hi

My customer wants to show a Service only to a certain group under any AgentTicket form. I tried to accomplish it the following way withuot success. Could you please help me out finding my mistake? thanks! Here are the ACLs tried:


$Self->{TicketAcl}->{'ACL-hide-SLA-for-Problem-Mngmnt'} = {
# match properties
Properties => {
# current ticket match properties (match always)
},
# return possible options
PossibleNot => {
# possible ticket options
Ticket => {
Service => ['Administracion de Problemas de TI'],
},
},
};


$Self->{TicketAcl}->{'ACL-show-SLA-for-Problem-Mngmnt'} = {
# match properties
Properties => {
User => {
Group_rw => ['ProblemManagers',
],
},
},
Possible => {
Ticket => {
Service => ['Administracion de Problemas de TI'],
},
},
};