Stop counting solution time

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bkbarbon
Znuny newbie
Posts: 18
Joined: 22 Apr 2010, 17:25
Znuny Version: 2.4.7

Stop counting solution time

Post by bkbarbon »

Hi,

Is there a way to stop solution time counting (SolutionInMin) when an agent needs to wait a return contact from the customer user?

Thanks,
Bernardo
OTRS 2.4.7 / ITSM 2.1.1
DB : Oracle XE
Plataform: Linux

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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Stop counting solution time

Post by jojo »

no
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Wolfgangf
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Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
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Re: Stop counting solution time

Post by Wolfgangf »

and that's correct ;-)
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