How to remove otrs from support.domain.com/otrs

[hardesty]

I am new at this, but I like what I have seen so far. One thing I have not been able to figure out and find how to do is to remove the otrs from the URL. It always seems to redirect me to support.domain.com/otrs/whatever.pl. How do I configure the server so that it is just: support.domain.com/whatever.pl? It should be simple, but I have so far denied a solution.

[peacefrog]

modify /etc/apache2/conf.d/otrs.conf, edit line ScriptAlias, change

from ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"

to / "/opt/otrs/bin/cgi-bin/"

then rcapache2 restart


worked for me

[hardesty]

I have done this and it works sort of. I seem to loose all the look and feel of the site. It just shows up as text and without all the pretty pictures. Are there a few more files that I need to edit?

[mugunth]

we have installed OTRS in our Wndows server 2003. I want to remove the /otrs/ from URL. I have removed the 'otrs/' from script alias also. But it is not working. Can anyone help us