Send mail from OTRS 3.0.1

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fomenkod
Znuny newbie
Posts: 9
Joined: 15 Nov 2010, 18:51
Znuny Version: 3.0.1

Send mail from OTRS 3.0.1

Post by fomenkod »

Hi for all.

Need some help.

Have Exchange 2010. Configure that OTRS can read incoming mail via IMAP.

But when want to answer the ticket via email - error: No such binary: /usr/sbin/sendmail!

Can any one help?
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Wolfgangf
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Real Name: Wolfgang Fürtbauer
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Location: Pinsdorf

Re: Send mail from OTRS 3.0.1

Post by Wolfgangf »

OTRS running on which platform?
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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Mike_B
Moderator
Posts: 266
Joined: 12 Jan 2010, 18:16
Znuny Version: CVS HEAD

Re: Send mail from OTRS 3.0.1

Post by Mike_B »

Hi fomenkod,

You don't have Sendmail installed; that's not too much of a problem. Please look at your linux manual for how to configure it on your system.

Alternatively, you might want to configure sending mail out per SMTP:

http://doc.otrs.org/3.0/en/html/c1981.h ... nding-smtp

--
Mike
huntingbears.nl - @michielbeijen on Twitter
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neondemon
Znuny newbie
Posts: 3
Joined: 22 Nov 2010, 19:00
Znuny Version: 3.0

Re: Send mail from OTRS 3.0.1

Post by neondemon »

I had the same issue, now im getting "Error Message: Can't connect to SERVERNAME: Bad file descriptor!"
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jojo
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Joined: 26 Jan 2007, 14:50
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Re: Send mail from OTRS 3.0.1

Post by jojo »

please describe your OTRS Version, Operating System and so on in your signature.

Please check if the mailserver is accesible from the OTRS Server on the used Port (25).
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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neondemon
Znuny newbie
Posts: 3
Joined: 22 Nov 2010, 19:00
Znuny Version: 3.0

Re: Send mail from OTRS 3.0.1

Post by neondemon »

ORTS 3.0.1 OX Windows 2008 server R2. how can i verify that? (im really a noob here)
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
Contact jojo

Re: Send mail from OTRS 3.0.1

Post by jojo »

telnet mailserver 25

should help
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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neondemon
Znuny newbie
Posts: 3
Joined: 22 Nov 2010, 19:00
Znuny Version: 3.0

Re: Send mail from OTRS 3.0.1

Post by neondemon »

Opened the port now im getting
"Software error:

No SASL mechanism found
at C:/PROGRA~2/OTRS/OTRS/Kernel/cpan-lib/Authen/SASL.pm line 77
at C:/Program Files (x86)/OTRS/StrawberryPerl/perl/lib/Net/SMTP.pm line 143"

Update: I hadnt unchecked password in sysconfig.. thanks for the help!!!
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Maineiac
Znuny newbie
Posts: 1
Joined: 11 Sep 2011, 00:53
Znuny Version: 3.0.5

Re: Send mail from OTRS 3.0.1

Post by Maineiac »

I am getting the error of bad file descriptor. I am receiving emails fine (IMAP) but just cannot send. I have tried SMTP as well as SMTPS. Configured our Exchange server 2010 to allow the OTRS server. Any other suggestions?

OTRS version 3.0.5 is running on Server 2008 R2.
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