We have set freefields on a ticket and when we move this ticket to another queue the fields are removed.
We use these freefields in a specific manner which aids reporting and searching.
Is there anyway to maintain the content of the freefields when we move queues ?
maintaining freefields as you move from one queue to another
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crythias
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Re: maintaining freefields as you move from one queue to ano
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: maintaining freefields as you move from one queue to ano
Great thanks this works well