Hi,
I'm new in OTRS so forgive me if i say something stupid.
I need to configure OTRS to be able to manage several companies and clients. I can create companies, clients but I can't assign a client to a company.
First question, is-it possible to assign a client to a company ?
Second question, is there a way to display tickets that only belong to a specified company ?
Thank's.
Damien
Ps: apologize my english (i'm french).
Multi companies
Moderator: crythias
Multi companies
OTRS 3.0.4
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crythias
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Re: Multi companies
Check this thread: http://forums.otrs.org/viewtopic.php?f=61&t=7387#p29089
*Customers* can choose to display tickets that belong to a company (if they have the same CustomerID), but in general, "Agents" don't have per-company unless they use a search on CustomerID.
*Customers* can choose to display tickets that belong to a company (if they have the same CustomerID), but in general, "Agents" don't have per-company unless they use a search on CustomerID.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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