LDAP and DB Customer Backend issue

jfreeman2nc · Post by **jfreeman2nc** » 20 Jan 2011, 21:16

I have been trying to setup a Customer backend to the OTRS system that allows both LDAP and the default Customer Database. I think I have successfully setup everything and the LDAP address book has been pulled into the system. However, I have encountered one issue. I can create a new customer and it populates the customer information into the database. However, I cannot seem to get the password field to stay populated. I can add the password information with no issue, but if I click on the customer information in the customer module the password field is blank. Also, I tried to login as the newly created customer in the customer interface and it says that the login information is incorrect. It seems that the entered password information is not saved in the database causing the login to be incorrect. I am attaching the actual code from the config.pm file below, of course I have removed my company specific information. If anyone can offer any help it would be greatly appreciated!

Thanks,

J Freeman

#----------------------------------
# CustomerUser
# (customer user database backend and settings)
$Self->{CustomerUser} = {
Name => 'Datenbank',
Module => 'Kernel::System::CustomerUser::DB',
Params => { Table => 'customer_user',
# to use an external database
# DSN => 'DBI:odbc:yourdsn',
# DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
# User => '', Password => '',
},
# customer uniq id
CustomerKey => 'login',
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
# CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['first_name', 'last_name'],
# ReadOnly => 1,
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type, http-link
#[ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
[ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
[ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
[ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
[ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
],
};

# CustomerUser1
# (customer user ldap backend and settings)
$Self->{CustomerUser1} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
# ldap host
Host => ' ',
# ldap base dn
BaseDN => ' ',
# search scope (one|sub)
SSCOPE => 'sub',
# The following is valid but would only be necessary if the
# anonymous user does NOT have permission to read from the LDAP tree
UserDN => ' ',
UserPw => ' ',
AlwaysFilter => '',
SourceCharset => 'utf-8',
DestCharset => 'iso-8859-1',
},
# customer uniq id
CustomerKey => 'sAMAccountName',
# customer #
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
# End example config

Wolfgangf · Post by **Wolfgangf** » 21 Jan 2011, 08:08

this config part should do the trick

BR

Code: Select all

    #---------------------------------------------------- #
    # Auth against Customer DB
    # ---------------------------------------------------- #

    $Self->{'AuthModule1'}  = 'Kernel::System::Auth::DB';

    # ========================================================= #
    # LDAP Settings for user authentication    
    # ========================================================= #

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = '<ldap_server>:3268';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=<deine_frima>,DC=<land>';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=<searchuser>,DC=<deine_frima>,DC=<land>';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxx';
    $Self->{'AuthModule::LDAP::AlwaysFilter'} =  '(&(objectclass=user)(mail=*))';

    # In case you need to use OTRS in iso-charset, you can define this
    # by using this option (converts utf-8 data from LDAP to iso).
    $Self->{'AuthModule::LDAP::Charset'} = 'utf-8';

# --> activate LDAP
#    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
       port => 3268,
       timeout => 10, #--> activate LDAP 120,
       async => 0,
       version => 3,
    };


    # Sync 
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::Host'} = 'DC=<deine_frima>,DC=<land>:3268';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=<deine_frima>,DC=<land>h';                                                     
    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=<searchuser>,DC=<deine_frima>,DC=<land>';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'xxxx';
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
        Username => 'sAMAccountName',
    };


    $Self->{'AuthModule::LDAP::Die'} = 0;
    # ---------------------------------------------------- #
    # UserSyncLDAPMap
    # ---------------------------------------------------- #
    # (map if agent should create/synced from LDAP to DB after login)
    $Self->{UserSyncLDAPMap} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname => 'sn',
        UserEmail => 'mail',
    };

    $Self->{UserSyncLDAPGroups} = ['user',];


  # ==================================================== #
    # ----  LDAP/DB Customer Configuration settings ------ #
    # ==================================================== #
    # CustomerUser
    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name   => 'Database Backend',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
            Table => 'customer_user',
            DestCharset => 'utf-8',
            SourceCharset => 'utf-8',
        },
        # customer uniq id
        CustomerKey => 'login',

        # customer #
        CustomerID             => 'customer_id',
        CustomerValid          => 'valid_id',
        CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],
        CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchFields => [ 'login', 'first_name', 'last_name', 'customer_id' ],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 1000,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => [ 'salutation', 'first_name', 'last_name' ],
        #CustomerUserEmailUniqCheck => 1,##

        # show now own tickets in customer panel, CompanyTickets
        #CustomerUserExcludePrimaryCustomerID => 0,
        # generate auto logins
        #AutoLoginCreation => 0,
        # generate auto login prefix
        #AutoLoginCreationPrefix => 'auto',
        # admin can change customer preferences
        #AdminSetPreferences => 1,
        # use customer company support (reference to company, See CustomerCompany settings)
        #CustomerCompanySupport => 1,
        # cache time to life in sec. - cache any database queris
        #CacheTTL => 0,
        # just a read only source
        ReadOnly => 1,
        Map => [

           # note: Login, Email and CustomerID needed!
           # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
           # [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'first_name',     1, 1, 'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'last_name',      1, 1, 'var', '', 0 ],
            [ 'UserLogin',      'Username',   'login',          1, 1, 'var', '', 0 ],
           # [ 'UserPassword',   'Password',   'pw',            1, 1, 'var', '', 0 ],
            [ 'UserEmail',      'Email',      'email',          1, 1, 'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id',    0, 1, 'var', '', 0 ],
            [ 'UserPhone','Phone',      'phone',                1, 0,'var', '', 0 ],
            [ 'UserMobile',      'Mobile',      'mobile',       1, 0,'var', '', 0 ],
          # [ 'UserEmail',      'Email', 'email',1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],       
          # [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
          # [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
          # [ 'ValidID',     'Valid',   'valid_id', 0, 1, 'int', '', 0 ],
        ],

    };

# ===================================================
# LDAP Customer User Authentication [WF]
# ===================================================

    $Self->{CustomerUser1} = {
        Name => 'Active Directory <holding.ah>',
        Module => 'Kernel::System::CustomerUser::LDAP',
        Params => {
            Host => '<ad_server>',
            BaseDN => 'DC=<deine_frima>,DC=<land>',
            SSCOPE => 'sub',
            UserDN => 'CN=<searchuser>,DC=<deine_frima>,DC=<land>',
            UserPw => 'xxx',
            AlwaysFilter =>  '(&(objectclass=user)(mail=*))',
            DestCharset => 'utf-8',
            SourceCharset => 'utf-8',
            Params => {
                port => 3268,
                timeout => 10,
                async => 0,
                version => 3,
            },
        },
        CustomerKey => 'sAMAccountName',
        CustomerID => 'mail',
        CustomerUserListFields => ['cn', 'mail'],
        CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
        CustomerUserSearchListLimit => 1000,
        CustomerUserPostMasterSearchFields => ['mail'],
        CustomerUserNameFields => ['givenname', 'sn'],
        CustomerUserExcludePrimaryCustomerID => 0,
        AdminSetPreferences => 0,
        Map => [
           #[ 'UserSalutation', 'Title',      'title',           1, 0, 'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1,'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 1,'var', '', 0 ],
            [ 'UserLogin',      'Username',   'sAMAccountName',  1, 1,'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephoneNumber', 1, 0,'var', '', 0 ],
            [ 'UserMobile',     'Mobile',      'mobile',         1, 0,'var', '', 0 ],
           # [ 'UserAddress',    'Address',    'postaladdress',   1, 0,'var', '', 0 ],
           # [ 'UserComment',    'Comment',    'description',     1, 0,'var', '', 0 ],
        ],
    };

 
  # This is the auth. module against the otrs db
    $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::DB';
            [ 'UserLogin',      'Username',   'sAMAccountName',  1, 1,'var', '', 0 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,'var', '', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'telephoneNumber', 1, 0,'var', 'click2dial.pl?agent=$Env{"UserComment"}&customer=$Data{"UserPhone"}', 0 ],
            [ 'UserMobile',     'Mobile',      'mobile',         1, 0,'var', 'click2dial.pl?agent=$Env{"UserComment"}&customer=$Data{"UserMobile"}', 0 ],
           # [ 'UserAddress',    'Address',    'postaladdress',   1, 0,'var', '', 0 ],
           # [ 'UserComment',    'Comment',    'description',     1, 0,'var', '', 0 ],
        ],
    };

 
  # This is the auth. module against the otrs db
    $Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::DB';
    $Self->{'Customer::AuthModule::DB::Table1'} = 'customer_user';
    $Self->{'Customer::AuthModule::DB::CustomerKey1'} = 'login';
    $Self->{'Customer::AuthModule::DB::CustomerPassword1'} = 'pw';
  # This is the auth. module against LDAP
    $Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::LDAP';
    $Self->{'Customer::AuthModule::LDAP::Host2'} = '<ldap_server>';
    $Self->{'Customer::AuthModule::LDAP::BaseDN2'} = 'DC=<deine_frima>,DC=<land>';                                                     
    $Self->{'Customer::AuthModule::LDAP::UID2'} = 'sAMAccountName';
    $Self->{'Customer::AuthModule::LDAP::SearchUserDN2'} = 'CN=<searchuser>,DC=<deine_frima>,DC=<land>';
    $Self->{'Customer::AuthModule::LDAP::SearchUserPw2'} = 'xxx';
    $Self->{'Customer::AuthModule::LDAP::AlwaysFilter2'} = '(&(objectclass=user)(mail=*))';
    $Self->{'Customer::AuthModule::LDAP::Params2'} = {
        port => 3268,
        timeout => 10,
        async => 0,
        version => 3,
    };

jfreeman2nc · Post by **jfreeman2nc** » 24 Jan 2011, 20:01

Thank you for your help Wolfgangf!

I tried modifying your code to my local settings, when I made the changes to the config.pm file I get an browser error saying that the index.pl page cannot be displayed. I double checked the settings to make sure that everything was entered correctly. I put the back up config.pm file and restarted the services and OTRS starts up I just still have the issue where I cannot add a user to the Customer DB backend. The LDAP backend works correct. I will post my entire config.pl file this time, I only posted the Customer backend section initially.

Thanks again for your help!

Code: Select all

package Kernel::Config;

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/otrs.CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'xxxx';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = 'C:/PROGRA~2/OTRS/OTRS';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #
# Start of Example Config
  $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
  $Self->{'AuthModule::LDAP::Host'} = 'server.example.com';
  $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=example,dc=com';
  $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

# Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group OTRS_Agents to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} = 'CN=OTRS,CN=user,dc=example,dc=com';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';


  $Self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=user,dc=example,dc=com';
  $Self->{'AuthModule::LDAP::SearchUserPw'} = 'xxxx';

# Now sync data with OTRS DB
    $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
    $Self->{'AuthSyncModule::LDAP::Host'} = 'server.paceglobal.com';
    $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=example, dc=com';
    $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName';
    $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'CN=user,dc=example,dc=com';
    $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'xxxx';
 
    $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        # DB -> LDAP
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };
 
    # AuthSyncModule::LDAP::UserSyncInitialGroups
    # (sync following group with rw permission after initial create of first agent
    # login)
    $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
        'users',
    ];
 
 # Customer Backend LDAP and DB
 
 # This is an example configuration for an LDAP auth. backend.
  # (take care that Net::LDAP is installed!)
  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
  $Self->{'Customer::AuthModule::LDAP::Host'} = 'server.example.com';
  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=example, dc=com';
  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

  # The following is valid but would only be necessary if the
  # anonymous user do NOT have permission to read from the LDAP tree
  $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=user,dc=example,dc=com;
  $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'xxxx';
 
 
 # CustomerUser
  # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name => 'Datenbank',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => { Table => 'customer_user',
            # to use an external database
#           DSN => 'DBI:odbc:yourdsn',
#           DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#           User => '', Password => '',
        },
        # customer uniq id
        CustomerKey => 'login',
        CustomerID => 'customer_id',
        CustomerValid => 'valid_id',
        CustomerUserListFields => ['first_name', 'last_name', 'email'],
#       CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
        CustomerUserSearchPrefix => '',
        CustomerUserSearchSuffix => '*',
        CustomerUserSearchListLimit => 250,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
#       ReadOnly => 1,
        Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown, required, storage-type, http-link
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var' ],
            [ 'UserFirstname', 'Firstname', 'first_name', 1, 1, 'var' ],
            [ 'UserLastname', 'Lastname', 'last_name', 1, 1, 'var' ],
            [ 'UserLogin', 'Login', 'login', 1, 1, 'var' ],
            [ 'UserPassword', 'Password', 'pw', 0, 1, 'var' ],
            [ 'UserEmail', 'Email', 'email', 0, 1, 'var' ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var' ],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var' ],
            [ 'ValidID', 'Valid', 'valid_id', 0, 1, 'int' ],
        ],
    };

  # CustomerUser1
  # (customer user ldap backend and settings)
  $Self->{CustomerUser1} = {
    Module => 'Kernel::System::CustomerUser::LDAP',
    Params => {
      # ldap host
      Host => 'server.example.com',
      # ldap base dn
      BaseDN => 'dc=example,dc=com',
      # search scope (one|sub)
      SSCOPE => 'sub',
      # The following is valid but would only be necessary if the
      # anonymous user does NOT have permission to read from the LDAP tree
      UserDN => 'CN=user,dc=example,dc=com',
      UserPw => 'xxxx',
      AlwaysFilter => '',
      SourceCharset => 'utf-8',
      DestCharset => 'iso-8859-1',
    },
    # customer uniq id
    CustomerKey => 'sAMAccountName',
    # customer #
    CustomerID => 'mail',
    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
    CustomerUserSearchPrefix => '',
    CustomerUserSearchSuffix => '*',
    CustomerUserSearchListLimit => 250,
    CustomerUserPostMasterSearchFields => ['mail'],
    CustomerUserNameFields => ['givenname', 'sn'],
    Map => [
      # note: Login, Email and CustomerID needed!
      # var, frontend, storage, shown, required, storage-type
      #[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
      #[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
      #[ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
    ],
  };
  # End example config
  #------------------------------------------------------------------------
    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #

    $Self->{LogModule}          = 'Kernel::System::Log::File';
    $Self->{LogModule::LogFile} = 'C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log';
    # $DIBI$
    $Self->{'DefaultCharset'} = 'utf-8';


    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];

use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

# -----------------------------------------------------#

1;

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LDAP and DB Customer Backend issue

LDAP and DB Customer Backend issue

Re: LDAP and DB Customer Backend issue

Re: LDAP and DB Customer Backend issue