How can I configure SLA by time for an invoice (ie the time from the moment when the state changed to present a bill before the time when the state passed into the closed successfully, ie invoiced)?
Is it possible to implement using standard OTRS features or need a custom programming?
SLA configuration invoice time
Moderator: crythias
SLA configuration invoice time
OTRS 3.0.4, FreeBSD, using not for IT but as a service desk only to effectively process customer's requests.
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crythias
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Re: SLA configuration invoice time
http://forums.otrs.org/viewtopic.php?f=61&t=7699#p31281 might be of interest.
I'm not entirely certain I understand what you're asking, though.
I'm not entirely certain I understand what you're asking, though.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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