Help! Unable to bring up OTRS

Moderator: crythias

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Breakaway
Znuny newbie
Posts: 3
Joined: 20 Apr 2010, 14:59
Znuny Version: 2.4.7

Help! Unable to bring up OTRS

Post by Breakaway »

We just upgraded to 3.0.5 yesterday and I started to modify some of the system config files to add logos and get email working which are things I never had setup on the old version. Out of nowhere I started getting errors about unable to locate object. To fix I started copying the PM file listed in the error from a backup but now it will not get passed this one
Software error:

Can't locate object method "TicketMetaItems" via package "Kernel::Output::HTML::Layout" at C:/PROGRA~1/OTRS/OTRS//Kernel/Output/HTML/DashboardTicketGeneric.pm line 334.


This all seems to have started when I was trying to get the SMTP to work. I did have a couple of windows open with different config settings but was only working with core::sendmail when the first error occured.
OTRS 3.0.5
MySql
Windows 2003
Breakaway
Znuny newbie
Posts: 3
Joined: 20 Apr 2010, 14:59
Znuny Version: 2.4.7

Re: Help! Unable to bring up OTRS

Post by Breakaway »

Okay I was short on time to solve this so I backed up the database and uninstalled and reinstalled. This got me back up and running but I lost all the changes I made earlier. I am almost afraid of trying to make these changes again because of this crash.
OTRS 3.0.5
MySql
Windows 2003
Locked