Ticket search

[gavin]

OTRS 3.0.5, FreeBSD 7.2
Need to search by department, "department" - it created an additional field at the "client ". How to add search attributes in the form "Application-> Search.

[jojo]

Please provide a detailled description

[gavin]

Please provide a detailled description

Form "Ticket->search". I want to provide a ticket search by additional fields in "Customer" table. For Example: I created additional customer field called "Room" and "Department". Futher i want find those tickets, that was from customer from room eg 242, or his department is IT.

[knischan]

bump

Is this possible?

[jojo]

as thse fields are saved on the customer and not on the ticket -> no