New Ticket does not appear on Customer interface

[vassiliadis]

I have a little issue using OTRS 2.4.9:

Everytime I create a ticket by phone or email on some customer's behalf, the new created ticket appears on my agent dashboard, but does not appear on my customer's interface, neither by clicking "My Tickets" nor "Company Tickets". Is there any setting I have to change so my customer can see the tickets created on his behalf, and not only those ones they created themselves?


Thanks!
Best Regards!