Creating automatic ticket when you receive an email

[Hugo75]

Hello everyone,

I'm new to this type of open source, and I have some difficulties to correctly configure OTRS 3.0.7. I will wish, when I receive a mail support.... com for example, the creation of the ticket automatically. Do you have an idea?

In advance thank you!

Hugo.

[ferrosti]

I don´t knwo what your problem is?
Can you give some more detail?

As soon as OTRS takes mails off of a mailbox it will create a ticket out of it.

[Hugo75]

Hello,

Thank you for responding so quickly! I'd like to configure OTRS so that once I get a box to mail a letter, a ticket is automatically created in the file "new ticket ". Would you have a solution? : (

Thank you for everything

I'm sorry if my English is not very good, but I'm French ...

[ferrosti]

If I get you right,
you want to (in steps)
1) open a 'new ticket' window
2) have the ticket created immediately, even before the fields are filled by the user

This is not possible, since a ticket is created only when all these fields are filled.

[Hugo75]

Yes, in fact, I try to retrieve mail from a mailbox, and when mail arrives in that box there, a ticket is automatically created. You see what I mean? For example, a customer sends us an email to support@company.com, I'd like a tcket be created automatically dan OTRS.

Thank you Ferrosti

[jojo]

you need to fetch a mail box (this will be completely fetched!!!!) via POP3/IMAP to create new tickets out of mail. Please read the admin docu (docs.otrs.org)