Ticket "Subject" text corrupted when using Arabic

heinrich_neumann · Post by **heinrich_neumann** » 14 May 2011, 09:22

When creating a ticket using Arabic as frontend language the ticket
Subject text appears corrupted when displaying in Agent Dashboard.
Changing LogModule::SysLog::Charset from UTF-8 to iso-8859-1
works fine for the body text but "Subject" text remains corrupted, e.g.
Subject: ÈÑäÇãÌ äíÑæ
Switching language to English or German works fine for both, body and Subject.
Any idea?
Dankeschoen!!

Wolfgangf · Post by **Wolfgangf** » 14 May 2011, 17:25

I'm running OTRS in UTF-8 and have absolutelly no problems with Arabic

azadypart · Post by **azadypart** » 01 Jun 2011, 08:24

are you install otrs in windows ?

Wolfgangf · Post by **Wolfgangf** » 01 Jun 2011, 08:54

no - running on Linux
otrs and mysql database in utf-8
running perfectly

azadypart · Post by **azadypart** » 02 Jun 2011, 09:09

maybe the problem is in browser encoding .. did you check it ?

Wolfgangf · Post by **Wolfgangf** » 02 Jun 2011, 10:18

oops - I assume the question was intended for heinrich_neumann?
I don't have problems with Arabic - just working fine

azadypart wrote:are you install otrs in windows ?

Znuny Open Source Ticketsystem

Ticket "Subject" text corrupted when using Arabic

Ticket "Subject" text corrupted when using Arabic

Re: Ticket "Subject" text corrupted when using Arabic

Re: Ticket "Subject" text corrupted when using Arabic

Re: Ticket "Subject" text corrupted when using Arabic

Re: Ticket "Subject" text corrupted when using Arabic

Re: Ticket "Subject" text corrupted when using Arabic