Why ticketfreetext is cut at ticket info box?

[tomekliw]

sometimes ticketfreetext entered by customer is cut and look in ticket info box like this: blah blah bl[...]
is there an option to extend this?

thanks in advane.

tejotel

[crythias]

Yes. it's part of the number after the entry in the .dtl, but tell us which screen you're looking at so we can tell you where to fix.

[tomekliw]

I need longer entry in Agentticketzoom.dtl but what I need to change is in:

Code: Select all

 <div class="WidgetSimple">
                <div class="Header">
                    <h2>$Text{"Ticket Information"}</h2>
                </div>
                <div class="Content">