sometimes ticketfreetext entered by customer is cut and look in ticket info box like this: blah blah bl[...]
is there an option to extend this?
thanks in advane.
tejotel
Why ticketfreetext is cut at ticket info box?
Moderator: crythias
Why ticketfreetext is cut at ticket info box?
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.
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Re: Why ticketfreetext is cut at ticket info box?
Yes. it's part of the number after the entry in the .dtl, but tell us which screen you're looking at so we can tell you where to fix.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Why ticketfreetext is cut at ticket info box?
I need longer entry in Agentticketzoom.dtl but what I need to change is in:
Code: Select all
<div class="WidgetSimple">
<div class="Header">
<h2>$Text{"Ticket Information"}</h2>
</div>
<div class="Content">
OTRS 3.1.10 on CentOS and MySql. Auth for customers and agents via both Active Directory and local database.