Znuny Open Source Ticketsystem

well does this then mean I need to do a new condition for every state change to be done? furthermore is the change locked to its state if all the workorders is in a specific state? Apparently it is the state machine that is hard to understand. Is there a video demoing this? Fx, when I do as in the a...

Now with attached picture instead.


\dennis

Hi again Thanks for the quick reply. Though lets take the example from the online demo again. I am opening the change and viewing it. Pressing Conditions in the menu and adding the following condition doesn't do anything. What am I doing wrong? https://picasaweb.google.com/lh/photo/d60TeC9jz08BLNr88...

Hi all Please help me understand the change management module in the ITSM part. My problems goes into how you actively are change the state of the change. As in the documentation this is only written in general terms, this is somehow not intuitive to me at least. So let me take an examble that is co...