Znuny Open Source Ticketsystem

any ideas ???

Hi, I would like to simply add the "from Customer" to the open tickets in the Dashboard. At the moment I see: Priority, read, ticket number, subject and ticket time. After the ticket time I would like to add the column to see the customer name. How can I do this? thanks for any suggestions.

DUH, sorry, that was the problem.
Got it working now.

THX.

Ok, when I send an administrative message to the agents, they get it. So the smtp seems to be working????

Must be a queue / Ticket configuration problem.

Any Ideas?

All configured but still wont work. The log only shows the ticket was created. Also there is no entry concerning smtp in the config.pm. Question here is also the entry: $Self->{Home} in my configuration it is set to : $Self->{Home} = 'C:/PROGRA~2/OTRS/OTRS'; but the folder is in C:/Program Files (x8...

The log only shows that I authenticated and that tickets are created sucessfully.
There is no mention of smtp or mail.

I created an Agent with my name and selected that I want email notifications when new tickets are created. But no sign of activity.

I installed otrs on a windows 7 64bit system. I can login, create, delete etc. tickets, agents, groups and so on. My problem is the smtp. I just doesnt seem to send mails to our server. It seems that it doesnt even try to send mails. No entries in the system log what so ever (concerning mail). The c...