Znuny Open Source Ticketsystem

e.g. if a new user is added to Company A (to their Active Directory domain), do they also have to be added manually to the OTRS system so that they can use it (or done automatically or if a customerID is used already for their company can they just use that without any extra setup). If you are able...

Hi (tried this on the demo site yesterday, figured this is a better place), I am currently looking into a ticketing system, and just had a couple of questions that you might be able to help with: Just wondering if this can be used to provide an effective ticketing system for an IT person that provid...