Znuny Open Source Ticketsystem

Due to my lack of experience, can you give me the step-by-steps to accomplish this....would love your help to complete. Many thanks. I'd be happy to let you login to my otrs if desired or needed.

So then what is the best way for each customer to login in to the portal without seeing anything but their own company?

Rich

Hello there, When a customer logs into the web portal and creates a new ticket, as you know there is the "To" section with drop-down options. Each of those drop-down options are the individual acronyms for each customer. Lets say Jim logs in and he belongs to DDG company. In the dropdown h...

Pardon me...can you tell me where in the system I would find:

sub _PDFOutputArticles in Kernel/Modules/AgentTicketPrint.pm

Thanks,
Richard

Does anyone know, short of copying and pasting, how to add areas in a ticket with things like Tech Signature, Customer Signature like a form would have so that if you print a ticket out, it would have form boxes with additional information that could be filled out and signed? Or a way to export to a...

OTRS sure is a great system. All the features and custom configurability. You can turn off what you don't need, or on what you need. Great system. And I have recieved great support from this board. It makes the whole experience cozy.

Thanks,
Rich

Anyone know how to do either or both of these?

Cheers,
Rich

It is working now....not sure what happened.

Thanks,
Rich

Yeah, 2.4 because it came in the Turnkey Linux appliance. But I would pay someone to upgrate to the latest if someone wants to. I am not a Linux guy. It is a VM so if an upgrade failed, I can revert in less than 15 minutes and it hasn't gone live yet. If anyone wants to upgrade for a small fee. I'll...

I have a fairly new install 2.4 Does anyone know why when a ticket is created and I log into the customer web portal I click on all the tickets and they show the auto responder that thanks them for submitting a ticket, rather than the ticket information? So I create a phone ticket, enter the custome...

That did it! TKS,

Rich

Can someone tell me how to have the link in outgoing emails from tickets work properly? Not sure where to change it. Here is what the email shows right now: Hi Richard, a ticket [2011102510000011] is assigned to you by "Admin OTRS". Comment: Transferring http://yourhost.example.com/otrs/in...

I got it based on your instructions....THANKS!!!

Yep, me again. Is there any way to remove "Product News" from showing on the Dashboard for all users...other than clicking the X? It takes up a lot of room....I mean short of upgrading which is the reminder it shows. Also, anyone know of an OTRS Turnkey Linux that is on the 3.0 version wit...

Anyone know what folder a logo.jpg file would go in for the customer web portal? And what href line in CustomerHeader points to that folder?

RT

Actually, it was OTRS Turnkey....but can I pay you to log into my system and add a logo and check out the system regarding a customer seeing all tickets? Heck, I'd pay you to upgrade it to 3.0....I just don't have enough Linux experience to do it properly.

Richard

Disregard #1....but could use help for the others.

I don't have a lot of money but would be willing to pay someone $20 through PayPal to help me, perhaps over the phone or better yet, log into our OTRS as Admin accessible outside. I have a new install (2.4) 1) I cannot get the auto response to email a client after a ticket is created. Tickets are cr...