Znuny Open Source Ticketsystem

Hello again, OTRS-ITSM staff!!! What should I understand when I link an object (say e.g. an CI) in a Work Order as "Normal/Depends on/Required for" ??? Is there some kind of built-in PERL logic inside the form which yields some cross-control over CI/Services or it is there only for informa...

(Wow... that was very fast for an OpenSource forum! ;) )... Ok, I didn't know what to do at my Testing ITSM when I realized running "www-root/otrs/installer.pl" won't do the magic I expected to (at a first glance...) So I'll just stick to CREATE DATABASE otrs; run otrs-schema.mysql.sql, ot...

Hi to all OTRS' Members and Staff... I'd like to know if is there any concern purgeing OTRS DB... would do any harm just to use traditional method of delete every record keeping DB structure intact??? Is there any other correct way to get it done (considering FREE MySQL doesn't handle partiotions)??...