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by ilyatr
02 Nov 2011, 13:24
Forum: Help
Topic: How to disable ticket lock?
Replies: 21
Views: 34056

Re: How to disable ticket lock?

Hello. OTRS automatically locks the ticket, when you change the owner. It locks it to new owner. Is there a way, to disable this feature? I've commented in /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm strings (they start with #) # set new owner my @NotifyDone; if ( $Self->{Config}->{Owner} ) ...