Search found 1 match
- 02 Nov 2011, 13:24
- Forum: Help
- Topic: How to disable ticket lock?
- Replies: 21
- Views: 34056
Re: How to disable ticket lock?
Hello. OTRS automatically locks the ticket, when you change the owner. It locks it to new owner. Is there a way, to disable this feature? I've commented in /opt/otrs/Kernel/Modules/AgentTicketActionCommon.pm strings (they start with #) # set new owner my @NotifyDone; if ( $Self->{Config}->{Owner} ) ...