Znuny Open Source Ticketsystem

brightrif

dear all,
i want to send the notification both English and Arabic. when i add Arabic texts it shows. i added /opt/otrs/var/fonts/ arabic font collection

brightrif

thank you very much,

it is insert the value now . but i can't see this customer in web console. is there any other changes i have to made

brightrif

Error starting at line 1 in command: insert into CUSTOMER_USER (ID,LOGIN,EMAIL,CUSTOMER_ID,FIRST_NAME,LAST_NAME,PHONE,VALID_ID,CREATE_TIME,CREATE_BY,CHANGE_TIME,CHANGE_BY) values (SE_CUSTOMER_USER.nextval,'640038077','xxxx@xxxxx.xx','640038077','A. Jalil','Alam','5590',1,sysdate,201,sysdate,201) Err...

brightrif

hi, i have to insert 3k customers in OTRS. i made a script for this insert into CUSTOMER_USER (ID,LOGIN,EMAIL,CUSTOMER_ID,FIRST_NAME,LAST_NAME,PHONE,VALID_ID,CREATE_TIME,CREATE_BY,CHANGE_TIME,CHANGE_BY) values (SE_CUSTOMER_USER.nextval,'640038077','xxxx@xx.com','640038077','A. Jalil','Alam','5590',1...

brightrif

hi,

is this possible?

i have two free text drop down, first one Printers. if i choose one of the value in first (xerox). It has to show only xerox printer models. if i choose HP it has to show hp models.

brightrif

hi, i have configured OTRS. agent notification is not working properly. but i can send admin notification also through auto response i can send customer notification. when i create new ticket i get this window see the attachment error1. also i attached the log for resent activities. we are using smt...

brightrif

hi,

could any one explain me the concept of owner and responsible.
i have some confusion on it,

advance thanks

brightrif

help me, i have no idea about notification. i can send email from admin notification. i can also send replay to customer. but no new ticket notification move notification. see the attachment for more reference. now what i have to do enable all this things. i chose my queue and configure all notifica...

brightrif

I can send email from admin notification

but new ticket notification move notification etc.. is not sending.

did i change any configuration

brightrif

is there any other way to do this?

brightrif

i have created some services, Agents not select service i need to set this as a mandatory field.

can anyone help me?

brightrif

thanks jojo

brightrif

HI,

is any possible to add one more state (eg solved) in 7 day stats, Agent Dashboard.

brightrif

thanks

i am talking about system command prompt. /opt/otrs/Kernel/email/smtp.pm can i change here and test.

brightrif

No i checked with web mail it's OK.

any way to directly set username password on config file.

brightrif

thanks jojo,

after our team configured now i get another error

SMTP authentication failed: 5355.7.3 Authentication unsuccessful ! Enable Net::S[..]

brightrif

Thanks,

please give more information about this. i need to explain exchange team

brightrif

when i try to send admin notification i got the following error.

No SASL mechanism found
at /opt/otrs/kernel/cpan-lib/authan/SASL.pm
at /usr/share/perl5/Net/SMTP.pm

for help, please send mail to the webmaster(root@localhost),givining this error message and the time and date of the error

brightrif

1)Do not send mail option- its working without any problem no error log etc.
2)SMTP - after apply this refer this post

http://forums.otrs.org/viewtopic.php?f=81&t=13471

but it don't send mail.

but with smtp client for Linux, i can send mail(OS level, RHEL 6.1)

brightrif

when i configure SMTP setup in OTRS
it gives one error

XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Wed Jan 18 11:17:57 2012 error OTRS-CGI-10 C-Parser:

but using smtp client i can communicate with the mail server.

brightrif

both 25 and 143

brightrif

thanks
but i telnet my mail server it gives replay

brightrif

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 5 14:51:26 2012 Message: IMAP: Can't connect to mail1.khuh.org.bh Traceback (553): Module: Kernel::System::MailAccount::IMAP::_Fetch (v1.10) Line: 127 Module: Kernel::System::MailAccount::IMAP::Fetch (v1.10) Line: 79 Module: Kernel::Sys...

brightrif

yes i can reach

IMAP configuration for feting mail also not working. cannot connect to the server

brightrif

this error shows XML::Parser produced errors but i installed correctly

brightrif

i have some problem when setup OTRS SMTP.
i have attached 2 images for reference.
the problem is, after setting up SMTP when we create new ticket there is one pop up window open not sending mail.

brightrif

I need to take report daily basic
conditions
1) daily
2) only solved states
3) per each agent

can i take the report like this requirement

brightrif

I already set the environment variable. still i am getting the error.

brightrif

Redhat linux

brightrif

I have getting 3 errors 1) Check NLS_DATE_FORMAT by using SELECT statement. 07-NOV-11 is not the right format 'yyyy-mm-dd hh:mm::ss' (please check $ENV{NLS_DATE_FORMAT}). 2) Check NLS_LANG. No NLS_LANG configuration found. 3)Check ORACLE_HOME configuration. No ORACLE_HOME setting found. but applicat...

brightrif

thanks

brightrif

hi all,

I need to set the tickets escalation priority wise. is this possible with OTRS

brightrif

Our OTRS server under proxy. the mail server is in other location. so the notification is not working. can any one tell me the way to solve this...

advance thanks

brightrif

oracle db

brightrif

i have receive one error from system

Check NLS_DATE_FORMAT by using SELECT statement.
07-NOV-11 is not the right format 'yyyy-mm-dd hh:mm::ss' (please check $ENV{NLS_DATE_FORMAT}).

how can i solve this

brightrif

we are using red hat 6.1

brightrif

i have got one error today ORA-01861: literal does not match format string (DBD ERROR: error possibly near <*> indicator at char 240 in 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st, queue sq , ticket_history th WHERE sq.id = st.queue_id AND st.id = th.ticket_id AND sq.group_id IN (25, 44) AND th.hi...

brightrif

Hi,

i got this error message from otrs. i want to change the time format.

where i can change the time format \

brightrif

I am new for OTRS. All the new tickets should be in RAW Q. How can i make the setup for this task.
Do i have change any permission for that.

brightrif

I created new state assigned. how can i change the state. the menu shows only the default states.

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