Hi Jojo!!
That's true!!! I got it, OTRS is a smart system it already does this follow up when some user send an email responding to a ticket! Thanks for your attention!
Thanks!!!
Search found 4 matches
- 04 Jun 2014, 16:51
- Forum: Help
- Topic: How to add note into opened ticket via incoming mail
- Replies: 2
- Views: 1276
- 04 Jun 2014, 15:03
- Forum: Help
- Topic: How to add note into opened ticket via incoming mail
- Replies: 2
- Views: 1276
How to add note into opened ticket via incoming mail
Hi guys!! I've been trying to configure Filtering incoming email messages to add note in some opened ticket in my queue. It happens when an user answer a ticket via mail and I'd like that this response was added into the correct ticket number but I don't have any ideia how to do that. Is there someo...
- 23 May 2014, 18:56
- Forum: General
- Topic: How to upgrade from 3.2.9 to 3.3.7?
- Replies: 0
- Views: 720
How to upgrade from 3.2.9 to 3.3.7?
Mrs. good afternoon, I have installed in my CentOS 5.5 OTRS 3.2.9, now I need to upgrade it to version 3.3.7(or first of all to the version 3.2.91 anyway ), is it possible? I've been trying and it's failing: An Error occurred. Error Message: Sorry, can't install/upgrade package, because the framewor...
- 03 Nov 2011, 23:06
- Forum: Developers
- Topic: Pick up data from LDAP to dtl file (template)
- Replies: 4
- Views: 3245
Pick up data from LDAP to dtl file (template)
Hi people, As i can pick up data from ldap and use these data in template Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.dtl? I have created in my Config.pm the var that store the value from ldap, below the variable in bold: Map => [ # note: Login, Email and CustomerID needed! # var, fronte...