Znuny Open Source Ticketsystem

Hello,

I'm having a problem trying to add new services
I can't put the the Criticality, this field appears in blank to me!
When i go to Criticality <-> Impact <-> Priority its all empty and i can't add nothing.
What can i do?

Best Regards.

Boa tarde, Sempre que um cliente que usa outlook com exchange manda um e-mail para abertura de chamado com um anexo EML, esse anexo automaticamente é convertido para txt e html, gostaria de saber se tem alguma coisas que eu possa fazer, para não rodar o essa conversão. Isso só ocorre com cliente out...

Hello,

Go to admin -> System administration -> Framework -> Frontend::Customer

But do you know what the customer should looking for in his exchange server?
When i send e-mail inside the exchange webmail, it works, its only in client.

Hello I got a problem when receive eml attachment, the attach converts to html and txt file and rename it to file-n. This problem only happens when i receive the e-mail form exchange servers, if i send the mail with eml attach from domino servers it works. I was thinking if its possible to force any...

Boa tarde.

O problema estava dentro do arquivo Config.pm.
Eu tinha colocado algumas ACLs lá dentro e esqueci de remover.

Muito obrigado a todos.

Hello all,

The problem was inside the Config.pm file.
I put some ACL inside and i forgot to remove.

Thanks all

Hello,

I trying to config the Services with SLA, i did the client - service association.
But the services appears in gray.
The most strange, when i change the service name, for exemple: SALES and i change to SALE the service appears normal.
Can anyone help me?

Best Regards,

Boa tarde, Estou configurando os serviços com o SLA, já associei ao cliente e tudo. Porem os serviços aparecem em cinza. O mais estranho é que quando altero o novo do serviço, por exemplo, o serviço é VENDAS se altero para VENDA ele aparece normal. Alguém já pegou algo desse tipo? Desde já agradeço.

Hi all, We are using the OTRS v.3.2 and after following all the steps in the admin manual I have configured the time related functions. Everything works fine for several months (we have upgraded to v.3.2 recently), but we were never able to issue a report showing the real business work time. I mean,...

Hello all,

I dont know if this is possible or not, but i want to know how stops the Ticket time after work time is over.
Anyone know if this can be done?

Thanks

I find this link to:
http://blog.otrs.org/2010/08/11/how-to- ... ngle-host/
I tink we need to do that too.

I`m trying to do the samething here.
If i do that, i will post here.
I find something, but in version 2.2, but i dont try this yet.
If you want to test this.
Here is the link:

http://faq.otrs.org/otrs/public.pl?Acti ... ItemID=289

Ok. Sorry about that!! I edited the otrs/Kernel/Modules/AgentTicketForward.pm I search for image and edit: # remove unused inline images my @NewAttachmentData; for my $Attachment (@AttachmentData) { my $ContentID = $Attachment->{ContentID}; # if ( $ContentID && ( $Attachment->{ContentType} =...

Ok, i can solve the problem, without update to the new version.
Thanks again.

Thanks for reply jojo

This is a bug in 3.1.4?

Hello all, Im having a problem with otrs 3.1.4 When my agents forward one ticket with attachments (imageXX.jpg), this attachment just disapear, all the other attachment files still there (*.pdf, *.doc, etc). If one ticket have a more than one file attached (file.pdf, file.doc, image01.jpg) , everyth...

Hello all,

I have a problem with a new skin.
I followed the developer manual and create my custom skin.
I can see my skin in Frontend::Agent , but i cant chose it.
What i need to do?

Thanks

Boa tarde a todos!!

Segui os passos do Manual de Desenvolvimento do OTRS para criar novos skins.
Ele aparece no Frontend::Agent, porem não consigo selecionar ele em parte alguma.
Será que alguém poderia me ajudar com essa questão?

Boa tarde, conseguiu resolver essa questão?

Boa tarde.

Isso dentro do OTRS?

Its works!!
Thanks a lot!!

Yes, but i put my agents to recive this e-mails, but they dont recived anything.
I create one queue named 'test' for this agents, but no one is reciving escalation time e-mail.
I dont know why.

Hello, Im having a problem with GenericAgent in OTRS 3.1.4. Im trying to send Escalation e-mails to one Queue, the GenericAgent run the job, but dont send any notification. In the log just appear this: Run GenericAgent Job 'Envia E-Mail' from config file. Here is my GenericAgent.pm 'Envia E-Mail' =>...

Hello, i have i queue problem. When i go to admin tab -> queues dont appear just one queue, but when i go to mysql appear this queue to me. I have full adminstrator access on this server, can anyone help me?