Search found 3 matches

by emitc
22 Nov 2011, 11:15
Forum: Help
Topic: Automating fetch mail with OnDemand edition
Replies: 4
Views: 1078

Re: Automating fetch mail with OnDemand edition

jojo wrote:as it is on Demand, no. Please open a upport ticket
OK, Thanks.
by emitc
21 Nov 2011, 18:38
Forum: Help
Topic: Automating fetch mail with OnDemand edition
Replies: 4
Views: 1078

Re: Automating fetch mail with OnDemand edition

jojo wrote:it should run every 10 minutes
Yes but it seems it doesn't work. I have to pull mails into OTRS system manually using refresh button. In SysConfig, the PostMasterReconnectMessage parameter is set up with default value (20). Did I miss something ?
by emitc
21 Nov 2011, 17:56
Forum: Help
Topic: Automating fetch mail with OnDemand edition
Replies: 4
Views: 1078

Automating fetch mail with OnDemand edition

Hello,

I have set up fetching email on OTRS OnDemand Edition. It works fine when I click the refresh button but it seems it doesn't work automatically ?

Anyone faced this issue ?

Thanks for Help