Znuny Open Source Ticketsystem

Is there an alternative editor available for the customer portal? Every once in a while, the WYSIWYG editor mangles the input, and an optional plain text editor would be useful.

I'm having a bit of an ghost issue with auto replies. I have an auto reply ("New Ticket Auto Reply") configured for "Change 'auto reply' settings" for each of three queues. In my testing, users receive this auto reply when submitting a new ticket - works as intended. However, I'm...

After I sent this, I got a new ticket notification, so some parts are working. I'm most concerned with ownership changes... I'm also occasionally getting this email: Cron <otrs@hostname> $HOME/bin/otrs.PostMasterMailbox.pl >> /dev/null Use of uninitialized value in subroutine entry at /usr/local/sha...

For some reason, agent notifications, such as Agent::OwnerUpdate, are not being sent. I have verified that all notification options are enabled for my account. Event notifications are working. Nothing relevant appears in the system log. Where do I start?

crythias wrote:The code for the ticket numbers should and does specifically checks for collision.

Okay great - thanks. Off we go to production...

In version 3.0.10, we changed the ticket numbering from default to auto-increment. Ticket numbers before upgrade were something like 1000075. After upgrading to 3.0.11, I noticed that new tickets started at 1000001. I assume ticket numbers are going to collide. 1) How to correct this? 2) How to avoi...