Znuny Open Source Ticketsystem

hi, I want to customize as , a customer is restricted to rise only 10 tickets.After receiving each ticket from the customer the otrs should inform him as ' you have pending 9(according to his sendings)' .How will i configure this setting?Where i have to go for the configuration? If anybody knows mea...

Hi marwin,

First thanks for your reply.I have changed there and it shows the error like

"Oops! An Error occurred.
Error Message: Can't write ConfigItem!"

Thanks



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hi,

this is the first time i'm in otrs.I want to change the admin e-mail address.when i change the admin e-mail address in sysconfig-framework-core::sendmail it shows a fatal error.Please help me to change that e-mail id.