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- 25 Nov 2011, 18:37
- Forum: Help
- Topic: Notification on the existing open ticket
- Replies: 1
- Views: 657
Notification on the existing open ticket
Hi All, Sorry if this appears silly, but I am new to OTRS and please excuse Question: - When an end-user sends an update to an already open ticket, Dashboard does not show any notification on the same. It just gets added to existing ticket without any notification. this is really annoying as we do n...