Znuny Open Source Ticketsystem

Hi,

Ok, $BackendObject->ValueSet was the key.

Thank You all!

Regards,
Robert

Hi, So i found something. Just tell me if I'm on the right way. :D in Kernel::System::DynamicField::Backend my $Success = $BackendObject->ValueSet( DynamicFieldConfig => $DynamicFieldConfig, # complete config of the DynamicField ObjectID => $ObjectID, # ID of the current object that the field # must...

Hi crythias,

I tried to find a function which ccan be used for this update but I couldn't find any using this site: http://dev.otrs.org/cvs/.

Can you help me how can I update a dynamic value using the ticketid and the dynamicfiled name?

Regards,
Robert

Hi, Thank you reneeb. If I use bin/otrs.DeleteCache.pl it works. I trid to find how to delete the updated item from the cache, but as I see I need a cachekey value. I found the changes (when I reloaded the page after delectecache) in a cachefile under the var/tmp/CacheFileStorable/CacheInternalTicke...

Hi, I extended our otrs system using dynamic fileds. I created a drop-down filed with to values: waiting_for_customer, waiting_for agent. I created the two modules to change these fields on the webUI. In our old OTRS (3.0.1 I used freetextfields) it worked. After I updated our OTRS (3.2.10) and rewr...

Hi, Is there a way to display HTML code in translated messages? I need to display a localized error message on customer login page if the login failed. Using $Text{"$Data{"Message"}"} gives me the message from the language file, but it displays the html code also. So, if I put a ...

Hi,

I solved the problem with changing Encode.pm fallback parameter from 'iso-8859-1' to 'utf-8';

Regards,
Robert

Some result of my further investigation yesterday: I sent an HTML letter to one of our queues/mail addresses. We use fetchmail->procmail->postmaster to deliver mails to the proper queues. 1. I turned off fetchmail and used telnet to examine mails in the mailbox. The characters are there (ő,ű) 2. Tur...

Hi, We have problem with somne of our national letters like Ő and Ű. They don't appear in the RichText view. In the database the covreted (to text) data is OK. When I turn off the rich text feature i can download the original html as an attachment which has the right letters (right acute keywords an...

Hi, OK I found the problem. We used the PostMaster in a block in the .procmailrc earlier but after the update we didn't need this block anymore. But I left the 'c' flag in the rule. So the solution was changing: :0 c | $SYS_HOME/bin/otrs.PostMaster.pl :0 : $SYS_HOME/var/spool/. to :0 : | $SYS_HOME/b...

Hi, We have a problem with our new installation (otrs 3.0.11). We use ftechmail->procmail->(pipe)otrs.PostMaster.pl to deliver mails to the queues. Every mail we get is delivered successfully to the queues. They are created in the proper queues. But they are also appearing in the $OTRS_HOME/var/spoo...