Hello,
is there a possibility to see the entire tree structure of linked tickets? It would be nice to see everything that is below a ticket.
Thanks,
Tobias
Search found 2 matches
- 01 Dec 2011, 09:12
- Forum: Developers
- Topic: Treeview or hierarchy over Master/Slave Tickets
- Replies: 0
- Views: 870
- 01 Dec 2011, 09:05
- Forum: General
- Topic: Good documentation
- Replies: 2
- Views: 1424
Good documentation
Hello, I am still a bit struggling about how the processes in OTRS (especially ITSM) are supposed to work and function. The Online Admin help is not really helping me and we are just doing trial an error right now to figure it out. What we are missing is a user manual. Something that tells us how ev...