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- 11 Dec 2011, 09:50
- Forum: Help
- Topic: How to filter Ticket Type for Customer based on groups?
- Replies: 5
- Views: 3790
Re: How to filter Ticket Type for Customer based on groups?
Hello, I have the very similar problem. I have 3 groups: user-incident, user-problem and user-change, and 3 ticket types: Incident, Problem, Change . Now I would like to have displayed only the ticket types according the groups the customer is in. For example: if customer is in groups user-incident ...