Znuny Open Source Ticketsystem

Hi,

I am looking for the same information, how to add ticket subject and body with the customer name in survey email.

Is it possible to add customer name in survey email?

Thanks,

Hi, I created a survey for my company and set the status to Master and set it such that every time a ticket is closed, it sends out the survey to the customer. In the customer's email, it would have a link to open the survey and when I try to open the link, it displays "Survey-Key Invalid"...

Hi,

How to enable debug mode in otrs 3.0?

Thanks

Hi, I am able to authenticate customer against the LDAP if I don't use a posix group. But when I try to authenticate customers who are in IT Users group it doesn't work and there is no error log produced by OTRS either. When I add below 3 lines to config.pm, I am no longer able to login to customer ...

Hi, I made changes to my Config.pm and still getting the error message. My Config.pm: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'erpcorp.local'; $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=erpcorp,dc=local'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccount...

Hi, I am new to OTRS and first time trying to setup LDAP authentication for OTRS. I have added following lines to my config.PM file and $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'erpcorp.local'; $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=erpcorp,DC=loca...