Znuny Open Source Ticketsystem

(in case someone runs into the same problem)

We had a strange problem with bulk actions:

Agents trying to close a couple of tickets via bulk action had their tickets automatically reopened and assigned and locked to another user

Problem was: we created a new agent which for some reason was ...

did you check the numbers in your database directly?

You can do so by entering
select count(*),ticket_state_id from ticket group by ticket_state_id;

into your SQL box

and while you are there, check what states are defined:
select id,name,comments,valid_id from ticket_state;

and how this ...

Hi,

did you ever get this fixed? I am having a similar problem:

I created a response that I can select as reply for an article. In this response I want to include the customer's original mail/comment.

I tried to use <OTRS_CUSTOMER_Body>, <OTRS_CUSTOMER_EMAIL> or <OTRS_COMMENT> but instead of ...

disk speed seems to be ok. hdparm consistently reports more than 200 MB/s on a mostly idle system as well as during loading ticket lists in several browser tabs at the same time. Loading of the ticket lists does not seem to slow down significantly while running hdparm in a loop.

as far as I can ...

Hi,

after a lot of searching, testing and debugging we are running out of ideas...

the problem:

it takes about 15s to display a list of about 100 tickets (around 8s for 50 tickets). We just switched to OTRS and get a lot of complaints from people (agents). Actually some people want to display ...

talking to myself

since I'm using KIX4OTRS it looks like I need to copy files for my theme from

KIX4OTRS/Kernel/Output/HTML/Standard

instead of
Kernel/Output/HTML/Standard

which makes perfect sense now that I figured it out

update:

I narrowed it down to:

in /opt/otrs/Kernel/Output/HTML/
create new dir "test"
(currently "test" is empty)

add test as new theme via SysConfig (Framework -> Core::Web)

select theme in preferences

TicketZoom is ok

then:
in "test":
cp ../Standard/AgentTicketZoom.dtl .
(not modified ...

Hi,

I successfully created a new theme and made a few minor changes to AgentTicketOverviewSmall.dtl which I can verify after selecting the theme in my preferences.

However, clicking a ticket to open the TicketZoom gives me an error popup starting with "Core.UI.Table.Sort is undefined" (after ...