Thanks sms!
Your information was very helpful. The Support Assessment is counting both new and open tickets towards the total.
Search found 2 matches
- 23 Jan 2012, 23:14
- Forum: Help
- Topic: Support Assessment Reporting Incorrect # of Open Tickets?
- Replies: 2
- Views: 799
- 06 Jan 2012, 19:05
- Forum: Help
- Topic: Support Assessment Reporting Incorrect # of Open Tickets?
- Replies: 2
- Views: 799
Support Assessment Reporting Incorrect # of Open Tickets?
We're currently running OTRS version 3.0.11, but the database it's using was converted from OTRS 1.3.2. The performance seems good, (it's a lot faster than v 1.3.2), but when I run the Support Assessment from the Web GUI I get a warning about the number of open tickets. The Support Assessment says t...