Znuny Open Source Ticketsystem

I've just run into the same problem. The way that I solved the "EOF - End of data in parsing input stream" error was to remove the Text::CSV_XS perl module. From what I can tell, it may be due the way that it reads data in from the input string or something. Not sure exactly, but when I de...

Well, I've done a clean install of OTRS 3.1.10 with SystemMonitoring 2.3.3 and it seems to be working as expected. I'll start adding the other modules (iPhoneHandle, etc.) back in and see if anything breaks. I just assumed that it was misconfiguration by me. In the end, we may still find that's the ...

Thanks. I'll give that a try and report back. I'm correct in my assumption of how it SHOULD work though, right?

Thanks again.

Jeff

Thanks for the reply jojo. I'm currently running OTRS 3.1.6 with systemmonitoring 2.3.2. Are there issues with those versions? I'm prepared to try upgrading, if that will solve the issue.

Thanks again.

Jeff

Hi Everyone, I'm trying to get the systemmonitoring module working and it's driving me absolutely CRAZY. :( I'm trying to get it to work with Nagios. I'm basically using it "straight-out-of-the-box". The only thing that I changed was the FromAddressRegExp to reflect my nagios email address...

Sorin, It appears that when they fixed a bug in the web services between 3.1.2 and 3.1.4, they changed some of the required information for submitting tickets via web services. Through a fair amount of trial and error, I worked out what it seems to take. This is far from official, but it worked for ...

I tried the css route, but it didn't work. The else statement solved it for me. Since I'm a newbie, it took some time for me to figure out WHICH .pm files to modify. I had to modify AgentTicketEmail.pm and AgentTicketPhone.pm in the Kernel/Modules folder.

Jeff

I was eventually able to get it worked out. In AgentTicketPhone.dtl and AgentTicketEmail.dtl, I added some code in the section where it checks if the Service is changed: <script type="text/javascript">//<![CDATA[ $('#ServiceID').bind('change', function (Event) { Core.AJAX.FormUpdate($('#Ne...

Hi All, I'm trying to setup my New Phone Ticket so that some dynamic fields only show when a particular Service or SLA is chosen. I've found the posts on here dealing with freetext fields showing for certain queues, etc. but I'm unsure of how I need to go about changing things to work for dynamic fi...

There's an FAQ available that describes what's needed:

https://faq.otrs.org/otrs/public.pl?Act ... ItemID=380

You need to do some editing in one of the files.

Jeff