Search found 4 matches
- 16 Jan 2012, 15:12
- Forum: General
- Topic: Page title
- Replies: 1
- Views: 653
Re: Page title
sorted I found it in the Core sysconfig.
- 16 Jan 2012, 15:07
- Forum: General
- Topic: Page title
- Replies: 1
- Views: 653
Page title
Hi,
i was wondering how you an remove "OTRS" from every page title on customer panel. for example on the login page it says: "Login - OTRS", after log on it says "My Tickets - ticket - OTRS". How can I remove or change OTRS bit in customer config?
Thanks
Sebastian
i was wondering how you an remove "OTRS" from every page title on customer panel. for example on the login page it says: "Login - OTRS", after log on it says "My Tickets - ticket - OTRS". How can I remove or change OTRS bit in customer config?
Thanks
Sebastian
- 12 Jan 2012, 17:30
- Forum: General
- Topic: Is that possible?
- Replies: 3
- Views: 1103
Re: Is that possible?
An Agent will receive notification of responses if the ticket is locked to him, and preferences enabled, or if the ticket is unlocked and the queue is in the Agent's My Queues and preferences enabled. Thanks just check the agent settings...bang right in front my eyes. I shouldn't miss it. Thanks fo...
- 12 Jan 2012, 16:27
- Forum: General
- Topic: Is that possible?
- Replies: 3
- Views: 1103
Is that possible?
Hi, I have two queries. I've been struggling today to set up a notification for agents to receive an email each time customer replies to the ticket. Unfortunately I'm not able to accomplish that. Is that possible at all? Can someone point me in the right direction? Second one might be more complicat...